Returns | Shipping

RETURNS AND EXCHANGES:

Our current returns portal makes returns SUPER EASY! Continue reading to see how to easily return your items! 

If you ordered from the APP, you will need your Web Order # to return. Sometimes your APP order # will not work. In this case, you will need to call the store or email us at jaxeandgraceboutique@gmail.com to get your Web Order # to use in the returns link below. (you may also find your order # in some of your emails from us, check your spam)

At this time, there is NO processing fee to return your items!

If for any reason you do not love your purchase, you may return the item in its original condition with
14 BUSINESS DAYS (business days that we are open which is Tues-Saturday) PLEASE NOTE: This is calculated from day mail is received via tracking updates OR from day you purchased if in store pick up order, not the day you pick up) Returns are for STORE CREDIT ONLY less the shipping costs as all shipping costs are non-refundable. Please read below to make sure your items match the conditions of which to be able to return your item(s). At this time, the customer is responsible for return shipping. 

Merchandise MUST be returned in its original condition (UNWORN, UNWASHED, UNALTERED) with ALL TAGS ATTACHED (NO EXCEPTIONS!) Items sent back with make up stains, deodorant stains, pet hair, damage, cuts from self attempted sewing/fixing, washed, or with smoke smell will NOT be accepted. (please understand due to allergies and asthma of other customers, we have to be strict on this.)

***ALL SALES ITEMS AND ALL ACCESSORIES, HATS, DRINKWARE, BATH + BODY PRODUCTS, MAKEUP, CANDLES, DETERGENTS + SUCH ARE FINAL SALE.***

If you have read the return policy in its entirety and are still unsure if your item is eligible, please email JAXEANDGRACEBOUTIQUE@GMAIL.COM or call 912-512-3661 with any questions! If you are local, please bring your item in store with your order number so we can look up your receipt for processing your return in store! If you are not local, see below on how to easily return your item(s)!

To process your return via shipping after you have made sure your item(s) meet the return process eligibility requirements, follow the instructions below to begin your return:

  1. Have your order number and email address used for your order ready.
  2. Click here to begin your return. Complete the steps listed on the screen. 
  3. Mail us back your items using your carrier of choice. 
  4. Look for updates, as we’ll keep you informed so you can easily track the progress of your return once we receive it. 

To read more details of our full returns policy, continue head over to the FAQ page and read prior to returning! 

WE RESERVE THE RIGHT TO REFUSE ANY RETURNS RECEIVED 14 DAYS AFTER THE POST MARKED DELIVERY DATE OR IF WE DETERMINE THAT THE MERCHANDISE DOES NOT MEET OUR RETURN POLICY. MAKE SURE ONCE YOUR RETURN IS APPROVED BY US, THAT YOU SHIP IT OUT PRIOR TO THE 14 DAY RETURN POLICY. IF IT IS SHIPPED OUT PAST THE 14 DAYS, WE HAVE THE RIGHT TO REFUSE THE RETURN. SO PLEASE BE SURE TO READ THE POLICY IN ITS ENTIRETY.

WE ARE NOT RESPONSIBLE FOR ANY LOST/DAMAGED RETURN PACKAGES. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT WERE DELIVERED TO THE WRONG ADDRESS IF THE ADDRESS LISTED ON OUR LABEL WAS CORRECT. WE ARE NOT RESPONSIBLE FOR THEFT ONCE THE PACKAGE HAS LEFT OUR STORE AND TRACKING SHOWS IT. YOU MUST CONTACT YOUR LOCAL POSTAL CARRIER FOR THEIR MISTAKE. WE CAN ASSIST, BUT ARE NOT RESPONSIBLE. CLAIMS MUST BE FILED WITH THE CARRIER IF THE CARRIER IS AT FAULT WHICH USUALLY IS A 30 DAY REQUIRED WAITING PERIOD.

UNDELIVERABLE PACKAGES:
*PACKAGES THAT HAVE BEEN RETURNED TO US AS "UNDELIVERABLE" ARE SUBJECT TO RE-SHIPPING AT BUYERS EXPENSE, AND INITIAL SHIPPING CHARGES ARE NON-REFUNDABLE*

DAMAGED, DEFECTIVE, OR WRONG ITEM[S]:

We inspect and sign for all items that go out since we are a small business and want to ensure quality control. However, should you receive a damaged, defective or wrong item(s), please contact us at jaxeandgraceboutique@gmail.com so that we can fix the issue! If the item is damaged, YOU MUST SEND PHOTOS OF THE ITEM YOU RECEIVED during your returns process above.

Any other questions? Please email us at JAXEANDGRACEBOUTIQUE@GMAIL.COM and we will do our best to answer your questions within 24 hours during our regular business hours of Tues-Fri 11-6 and Sat 10-5. Please remember management employees with email access may not be available between Sat-Mon so please be patient with us during those times. Thank you!