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Returns | Exchanges | Shipping

RETURNS AND EXCHANGES:

CUSTOMER SERVICE AT JAXE + GRACE BOUTIQUE IS A PRIORITY AND IF FOR ANY REASON YOU DO NOT LOVE YOUR PURCHASE, RETURN THE ITEM IN ITS ORIGINAL CONDITION WITHIN 14 DAYS (FROM DAY MAIL IS RECEIVED) FOR STORE CREDIT ONLY, LESS THE SHIPPING COSTS AS ALL SHIPPING COSTS ARE NON-REFUNDABLE. MERCHANDISE MUST BE RETURNED IN ORIGINAL CONDITION (UNWORN, UNWASHED, UNALTERED) WITH TAGS ATTACHED. ITEMS SENT BACK WORN OR WITH MAKEUP STAINS, DEODORANT STAINS, PET HAIR, DAMAGE, OR SMOKE SMELL WILL NOT BE ACCEPTED. EMAIL JAXEANDGRACEBOUTIQUE@GMAIL.COM IN ORDER TO RETURN YOUR ITEM FOR YOUR STORE CREDIT or visit us in store. 

SALES ITEMS AND ACCESSORIES ARE FINAL SALE. At times when we run special sales or events, those items are also final sale which you will see when we announce/post!
WE RESERVE THE RIGHT TO REFUSE ANY RETURNS RECEIVED 7 DAYS AFTER THE POST MARKED DELIVERY DATE OR IF WE DETERMINE THAT THE MERCHANDISE DOES NOT MEET OUR RETURN POLICY.
WE RECOMMEND TRACKING AND INSURING PACKAGES SENT BACK FOR RETURN, AS WE CANNOT BE RESPONSIBLE FOR ANY LOST/DAMAGED RETURN PACKAGES. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT WERE DELIVERED TO THE WRONG ADDRESS IF THE ADDRESS LISTED ON OUR LABEL WAS CORRECT. YOU MUST CONTACT YOUR LOCAL POSTAL CARRIER FOR THEIR MISTAKE. WE CAN ASSIST BUT ARE NOT RESPONSIBLE. 
* CLEARANCE, PROMOTIONAL & ACCESSORIES MAY NOT BE RETURNED OR EXCHANGED.* EXCHANGES CAN BE DONE IN STORE ONLY. ONLINE ORDER EXCHANGES WILL BE DONE BY ISSUING A STORE CREDIT AS EXPLAINED ABOVE.
SHIPPING:

SHIPPING IS $5 FLAT RATE

Orders placed before 6pm Tues-Sat will be shipped the next business day on most occasions. Orders placed after 6pm will be shipped within 1-3 business days. 

UNDELIVERABLE PACKAGES:
*PACKAGES THAT HAVE BEEN RETURNED TO US AS "UNDELIVERABLE" ARE SUBJECT TO RE-SHIPPING AT BUYERS EXPENSE, AND INITIAL SHIPPING CHARGES ARE NON-REFUNDABLE*

DAMAGED, DEFECTIVE, OR WRONG ITEM[S]

WE INSPECT ALL ITEMS THAT GO OUT SINCE WE ARE A SMALL BUSINESS/BOUTIQUE TO ENSURE QUALITY CONTROL. HOWEVER, SHOULD YOU RECEIVE A DAMAGED, DEFECTIVE OR WRONG ITEM(S), PLEASE CONTACT US WITHIN 7 DAYS OF RECEIVING ITEM AT JAXEANDGRACEBOUTIQUE@GMAIL.COM SO THAT WE CAN SEND YOU A REPLACEMENT ITEM AND INCLUDE A RETURN SHIPPING LABEL FOR YOUR DAMAGED, DEFECTIVE OR WRONG ITEM(S). WE WILL SEND OUT A REPLACEMENT OF THE ORIGINAL ITEM PURCHASED AT NO COST, AS LONG AS THE ITEM IS AVAILABLE. IF THE ITEM IS NOT AVAILABLE, YOU WILL RECEIVE A REFUND OF THE ORIGINAL ITEM. BE SURE THAT YOU READ YOUR TAGS ON YOUR LABELS FOR WASHING INSTRUCTIONS PRIOR TO WASHING ITEM. SOME ITEMS CAN DAMAGE IN WASHER/DRYER IF YOU DO NOT FOLLOW THE WASHING LABEL PROPERLY. JAXE + GRACE BOUTIQUE IS NOT RESPONSIBLE FOR FAULTY ITEMS DUE TO LACK OF PROPER WASHING VIA WASHING LABEL INSTRUCTIONS.