Returns | Shipping
RETURNS AND EXCHANGES:
Our current returns portal makes returns FREE with REDO and SUPER EASY! Continue reading to see how to easily return your items!
If for any reason you do not love your purchase, you may return the item in its original condition with 14 DAYS. PLEASE NOTE: This is calculated from day mail is received via tracking updates OR from day you purchased if in store pick up order, not the day you pick up. If you purchases REDO during checkout on your order, all return shipping costs are FREE. If you did not purchase REDO, you can still use our super easy returns portal but will be prompted during the returns process to pay for your return shipping label. Returns are for exchange or STORE CREDIT ONLY less the shipping costs as all shipping costs are non-refundable. Please read below to make sure your items match the conditions of which to be able to return your item(s). At this time, the customer is responsible for return shipping.
Merchandise MUST be returned in its original condition (UNWORN, UNWASHED, UNALTERED), in original packaging if applicable, with ALL TAGS ATTACHED (NO EXCEPTIONS!) Items sent back with make up stains, deodorant stains, pet hair, damage, cuts from self attempted sewing/fixing, washed, or with smoke smell will NOT be accepted. (please understand due to allergies and asthma of other customers, we have to be strict on this.)
***ALL SALES ITEMS AND ALL ACCESSORIES, HATS, DRINKWARE, BATH + BODY PRODUCTS, MAKEUP, CANDLES, DETERGENTS + SUCH ARE FINAL SALE.***
If you are local, please bring your item in store with your order number so we can look up your receipt for processing your return in store! If you are not local, see below on how to easily return your item(s)!
To process your return via shipping after you have made sure your item(s) meet the return process eligibility requirements, follow the instructions below to begin your return:
- Have your order number and email address used for your order ready.
- Click here to begin your return. Complete the steps listed on the screen.
To read more details of our full returns policy, continue head over to the FAQ page and read prior to returning!
WE RESERVE THE RIGHT TO REFUSE ANY RETURNS RECEIVED 14 DAYS AFTER THE POST MARKED DELIVERY DATE OR IF WE DETERMINE THAT THE MERCHANDISE DOES NOT MEET OUR RETURN POLICY. MAKE SURE ONCE YOUR RETURN IS APPROVED BY US, THAT YOU SHIP IT OUT PRIOR TO THE 14 DAY RETURN POLICY. IF IT IS SHIPPED OUT PAST THE 14 DAYS, WE HAVE THE RIGHT TO REFUSE THE RETURN. SO PLEASE BE SURE TO READ THE POLICY IN ITS ENTIRETY.
WE ARE NOT RESPONSIBLE FOR ANY LOST/DAMAGED/STOLEN PACKAGES. YOU MUST CONTACT YOUR LOCAL POSTAL CARRIER FOR THEIR MISTAKE. WE CAN ASSIST, BUT ARE NOT RESPONSIBLE. YOU MAY FILE A CLAIM MUST BE FILED WITH THE CARRIER WHICH USUALLY IS A 30 DAY REQUIRED WAITING PERIOD BEFORE FILING.
DAMAGED, DEFECTIVE, OR WRONG ITEM[S]:
We inspect and sign for all items that go out since we are a small business and want to ensure quality control. However, should you receive a damaged, defective or wrong item(s), please visit this link where you will be prompted to take a photo of your item(s): https://www.jaxeandgraceboutique.com/apps/redo/returns-portal
Any other questions? Please email us at INFO@JAXEANDGRACEBOUTIQUE.COM and we will do our best to answer your questions within 24 hours during our regular business hours of Tues-Fri 11-6 and Sat 10-5. Please remember management employees with email access may not be available between Sat-Mon so please be patient with us during those times. Thank you!