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Returns | Exchanges | Shipping

RETURNS AND EXCHANGES:

CUSTOMER SERVICE AT JAXE + GRACE BOUTIQUE IS A PRIORITY AND IF FOR ANY REASON YOU DO NOT LOVE YOUR PURCHASE, RETURN THE ITEM IN ITS ORIGINAL CONDITION WITHIN 14 DAYS (FROM DAY MAIL IS RECEIVED OR PURCHASED IN STORE) FOR STORE CREDIT ONLY, LESS THE SHIPPING COSTS AS ALL SHIPPING COSTS ARE NON-REFUNDABLE. MERCHANDISE MUST BE RETURNED IN ORIGINAL CONDITION (UNWORN, UNWASHED, UNALTERED) WITH TAGS ATTACHED. (NO EXCEPTION) ITEMS SENT BACK WORN OR WITH MAKEUP STAINS, DEODORANT STAINS, PET HAIR, DAMAGE, OR SMOKE SMELL WILL NOT BE ACCEPTED. (please understand due to allergies and asthma of other customers, we have to be strict on this.) EMAIL JAXEANDGRACEBOUTIQUE@GMAIL.COM IN ORDER TO RETURN YOUR ITEM FOR YOUR STORE CREDIT or visit us in store. 

***SALES ITEMS AND ACCESSORIES ARE FINAL SALE.*** Shoes are not included in accessories and fall under our normal return policy listed above. Like all merchandise, they cannot be worn and must have original packaging and inserts. At times when we run special sales or events, those items are also final sale which you will see when we announce/post! If we still have the EXACT SAME ITEM/SHOE IN THE SAME EXACT COLOR ETC. IF NOT WORN you may exchange those items for a different size but NOT return the item. ONCE WORN WE CANNOT EXCHANGE. Again, tags must be attached no matter what.

Our address to return items to is: Jaxe + Grace Boutique, 65 East Main Street, Suite 5, Statesboro GA 30458
WE RESERVE THE RIGHT TO REFUSE ANY RETURNS RECEIVED 14 DAYS AFTER THE POST MARKED DELIVERY DATE OR IF WE DETERMINE THAT THE MERCHANDISE DOES NOT MEET OUR RETURN POLICY. So please be sure to read all instructions about sale items and accessories being final sale and tags must being on, etc. before returning your items.
WE RECOMMEND TRACKING AND INSURING PACKAGES SENT BACK FOR RETURN, AS WE CANNOT BE RESPONSIBLE FOR ANY LOST/DAMAGED RETURN PACKAGES. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT WERE DELIVERED TO THE WRONG ADDRESS IF THE ADDRESS LISTED ON OUR LABEL WAS CORRECT. YOU MUST CONTACT YOUR LOCAL POSTAL CARRIER FOR THEIR MISTAKE. WE CAN ASSIST BUT ARE NOT RESPONSIBLE.
Once we receive your item we will email you with your store credit code if your return meets the requirements above. All shipping costs are the responsibility of the customer. 
SHIPPING:

SHIPPING IS $5 FLAT RATE or FREE if your order is over $100. We also offer free in store pick up for our local customers.

Orders placed before 6pm Tues-Sat will be dropped off to the post office that evening and shipped the next business day on most occasions. Orders placed after 6pm will be shipped with the next days orders/packages. Orders placed on Saturday after 5pm will not get dropped off to be shipped out until Tuesday after closing time after 6pm.

UNDELIVERABLE PACKAGES:
*PACKAGES THAT HAVE BEEN RETURNED TO US AS "UNDELIVERABLE" ARE SUBJECT TO RE-SHIPPING AT BUYERS EXPENSE, AND INITIAL SHIPPING CHARGES ARE NON-REFUNDABLE*

DAMAGED, DEFECTIVE, OR WRONG ITEM[S]:

WE INSPECT ALL ITEMS THAT GO OUT SINCE WE ARE A SMALL BUSINESS/BOUTIQUE TO ENSURE QUALITY CONTROL. HOWEVER, SHOULD YOU RECEIVE A DAMAGED, DEFECTIVE OR WRONG ITEM(S), PLEASE CONTACT US WITHIN 14 DAYS OF RECEIVING ITEM AT JAXEANDGRACEBOUTIQUE@GMAIL.COM SO THAT WE CAN SEND YOU A REPLACEMENT ITEM AND INCLUDE A RETURN SHIPPING LABEL FOR YOUR DAMAGED, DEFECTIVE OR WRONG ITEM(S). WE WILL SEND OUT A REPLACEMENT OF THE ORIGINAL ITEM PURCHASED AT NO COST, AS LONG AS THE ITEM IS AVAILABLE AND AS LONG AS THE TAGS ARE STILL ATTACHED. (NO EXCEPTIONS!!!) IF THE ITEM IS NOT AVAILABLE, YOU WILL RECEIVE A REFUND OF THE ORIGINAL ITEM. YOU MUST SEND PHOTOS WITHIN ***3*** DAYS THE ITEM IS RECEIVED FOR US TO ACCEPT.

*******BE SURE THAT YOU READ YOUR TAGS ON YOUR LABELS FOR WASHING INSTRUCTIONS PRIOR TO WASHING ITEM. SOME ITEMS CAN DAMAGE IN WASHER/DRYER IF YOU DO NOT FOLLOW THE WASHING LABEL PROPERLY. JAXE + GRACE BOUTIQUE IS NOT RESPONSIBLE FOR FAULTY ITEMS DUE TO LACK OF PROPER WASHING VIA WASHING LABEL INSTRUCTIONS.
ONCE A CLOTHING ITEM OR SHOE ETC HAS BEEN WORN, IF THE ITEMS BREAKS/TEARS/RIPS JAXE + GRACE IS NOT RESPONSIBLE FOR THOSE DAMAGES UNLESS A COMMON MANUFACTURER ISSUE HAS OCCURRED AND WE ARE ALREADY AWARE OF THE ISSUE. (again, but when it comes to accessories those are FINAL SALE at all times. THAT BEING SAID: Some boutique clothing items are higher end fabrics and/or are more delicate. Please be sure to watch your kids, dog or cat nails, rings etc when wearing those items like sweaters etc. Again, we are NOT responsible for those types of damage******