Returns | Exchanges | Shipping
RETURNS AND EXCHANGES:
Customer service at Jaxe + Grace Boutique is a priority and if for any reason you do not love your purchase, you may return the item in its original condition with 14 BUSINESS DAYS (business days that we are open which is Tues-Saturday – calculated from day mail is received via tracking updates or from day you purchased in store) Returns are for STORE CREDIT or EXCHANGE ONLY less the shipping costs as all shipping costs are non-refundable and are customer's responsibility due to us being a small business not able to fund the return costs like large corporate companies. Please read below to make sure your items match the conditions of which to be able to return your item(s).
Merchandise MUST be returned in its original condition (UNWORN, UNWASHED, UNALTERED) with ALL TAGS ATTACHED (NO EXCEPTIONS!) Items sent back with make up stains, deodorant stains, pet hair, damage, cuts from self attempted sewing/fixing, washed, or with smoke smell will NOT be accepted. (please understand due to allergies and asthma of other customers, we have to be strict on this.)
***ALL SALES ITEMS AND ALL ACCESSORIES, (which includes hats because they are an accessory to your outfit), DRINKWARE, BATH + BODY PRODUCTS, MAKEUP, CANDLES, DETERGENTS + SUCH ARE FINAL SALE.***
Please email JAXEANDGRACEBOUTIQUE@GMAIL.COM with any questions in order to return your item for store credit only or if you have read the policy and know your item is eligible, please bring your item in store with your order number so we can look up your receipt for processing your return.
To process your return via shipping after you have made sure your item(s) meet the return process eligibility requirements:
1. Ship back your item(s) to the address below with the following info inside:
- name, order number, packing slip if you still have it, and your email for store credit contact so we can process and email you your return credit code.
Our address to return items to is:
Jaxe + Grace Boutique, 65 East Main Street, Suite 5, Statesboro GA 30458
2. Once we receive your return, we will process the item and email you your store credit code as long as your item meets the return requirements.
Q: Can shoes be returned?
A: YES: Shoes, if unworn, fall under our normal return policy listed above. Like all merchandise, they cannot be worn and must have original packaging and inserts.
Q: I bought a regularly priced item that was not in the sale album or on the sale rack, but I bought it during a store wide sale where I got a certain percentage off, can I return it?
A: MAYBE: At times when we run special sales or events, sometimes those items are also final sale which you will see when we announce/post!
Q: I have a clothing item that is past the 14 day return policy but it still has the tags on it and I see you just re-stocked the same item, can I swap sizes for the exact same item even if it is past the 14 day policy?
A: YES, BUT ONLY IF....we still have the EXACT SAME ITEM or shoe IN THE SAME EXACT COLOR ETC. (just FYI it literally has to be the exact same item, color, brand, etc.) and IF NOT WORN + TAGS ARE ATTACHED you may exchange the item for a different size ONLY. However, please understand, if we do not have the size you need you may NOT return the item unless it has been less than the original 14 business day policy.
WE RESERVE THE RIGHT TO REFUSE ANY RETURNS RECEIVED 14 DAYS AFTER THE POST MARKED DELIVERY DATE OR IF WE DETERMINE THAT THE MERCHANDISE DOES NOT MEET OUR RETURN POLICY. SO PLEASE BE SURE TO READ THE POLICY IN ITS ENTIRETY.
WE RECOMMEND TRACKING AND INSURING PACKAGES SENT BACK FOR RETURN, AS WE CANNOT BE RESPONSIBLE FOR ANY LOST/DAMAGED RETURN PACKAGES. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT WERE DELIVERED TO THE WRONG ADDRESS IF THE ADDRESS LISTED ON OUR LABEL WAS CORRECT. YOU MUST CONTACT YOUR LOCAL POSTAL CARRIER FOR THEIR MISTAKE. WE CAN ASSIST BUT ARE NOT RESPONSIBLE.
SHIPPING IS $5 FLAT RATE or FREE if your order is over $100.
We also offer free in store pick up for our local customers.
Orders placed before 6pm Tues-Fri will be packed up same day and picked up by the postal carrier the same day or next morning depending on time of order. Orders placed on Saturdays will be picked up on Tuesday mornings.
*PACKAGES THAT HAVE BEEN RETURNED TO US AS "UNDELIVERABLE" ARE SUBJECT TO RE-SHIPPING AT BUYERS EXPENSE, AND INITIAL SHIPPING CHARGES ARE NON-REFUNDABLE*
DAMAGED, DEFECTIVE, OR WRONG ITEM[S]:
WE INSPECT ALL ITEMS THAT GO OUT SINCE WE ARE A SMALL BUSINESS/BOUTIQUE TO ENSURE QUALITY CONTROL. HOWEVER, SHOULD YOU RECEIVE A DAMAGED, DEFECTIVE OR WRONG ITEM(S), PLEASE CONTACT US WITHIN 14 DAYS OF RECEIVING ITEM AT JAXEANDGRACEBOUTIQUE@GMAIL.COM SO THAT WE CAN SEND YOU A REPLACEMENT ITEM AND INCLUDE A RETURN SHIPPING LABEL FOR YOUR DAMAGED, DEFECTIVE OR WRONG ITEM(S). WE WILL SEND OUT A REPLACEMENT OF THE ORIGINAL ITEM PURCHASED AT NO COST, AS LONG AS THE ITEM IS AVAILABLE AND AS LONG AS THE TAGS ARE STILL ATTACHED. (NO EXCEPTIONS!) IF THE ITEM IS NOT AVAILABLE, YOU WILL RECEIVE A REFUND OF THE ORIGINAL ITEM. YOU MUST SEND PHOTOS WITHIN ***3*** DAYS THE ITEM IS RECEIVED FOR US TO ACCEPT.
BE SURE THAT YOU READ YOUR TAGS ON YOUR LABELS FOR WASHING INSTRUCTIONS PRIOR TO WASHING ITEM. SOME ITEMS CAN DAMAGE IN WASHER/DRYER IF YOU DO NOT FOLLOW THE WASHING LABEL PROPERLY. JAXE + GRACE BOUTIQUE IS NOT RESPONSIBLE FOR FAULTY ITEMS DUE TO LACK OF PROPER WASHING VIA WASHING LABEL INSTRUCTIONS. MANY CLOTHES ARE HAND WASH/LAY FLAT TO DRY.
ONCE A CLOTHING ITEM OR SHOE ETC HAS BEEN WORN, IF THE ITEMS BREAKS/TEARS/RIPS JAXE + GRACE IS NOT RESPONSIBLE FOR THOSE DAMAGES UNLESS A COMMON MANUFACTURER ISSUE HAS OCCURRED AND WE ARE ALREADY AWARE OF THE ISSUE. (however, when it comes to accessories those are FINAL SALE at all times)
Please remember that some boutique clothing items are higher end fabrics and/or are more delicate. Please be sure to watch your kids, dog or cat nails, rings etc when wearing those items like sweaters etc. Again, we are NOT responsible for those types of damage and we appreciate your understanding in this.
Any other questions? Please email us at JAXEANDGRACEBOUTIQUE@GMAIL.COM and we will do our best to answer your questions within 24 hours during our regular business hours of Tues-Fri 11-6 and Sat 10-5. Please remember employees with email access may not be available between Sat-Mon so please be patient with us during those times. Thank you!